Shipping Info

Shipping 

Most purchases are shipped from our location in Kingsland Georgia, by USPS, to arrive within 3-12 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-3 business days.

• The shipping and handling cost for your order is based on the total weight of the order.
• Please allow up to 2 business days to process, and pack your order.
• Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
• Delivery times shown below are based upon normal business volumes. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us via email at NavanaNaturals@gmail.com

Order Tracking

When your order is shipped, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

Can I return my product if it arrives melted, or melts while I've stored it?

Products labeled with our Melt Warning are made with ingredients that allow the product to melt around body temperature. During the summer months, these products can get very warm in transit and may melt into liquid. Navana Naturals is not responsible if the warned items arrive melted, and in most cases, you should be able to pop the products into the fridge and still be able to use them. Please note, we are not able to replace or refund these items if they melt in transit. Keep in mind that if you put them on the radiator or in direct sunlight they’re going to turn into liquid too, so please keep them someplace cool.